Hayley Pollard

Guest Relations Manager

Hayley fell in love with the mountains when she first learned to ski, aged 2, on a family ski holiday. Since then, her family’s annual pilgrimage to the slopes sparked Hayley’s ambition to combine a passion of skiing with an enthusiasm for a career in luxury hospitality.

Having already spent many years working in some of Verbier’s top chalets, Hayley joined the Ski Verbier Exclusive team back in 2014 as our assistant resort manager. When she returned the following winter, Hayley took on our flagship chalet Chouqui as General Manager, ably assisted by our very own Dougie, for its opening winter season.

Since last winter, Hayley has been back with us as Concierge Manager helping our guests plan the all important pre-holiday details. Employing her extensive resort knowledge, fluency in French and passion for hospitality, Hayley strives to make our guests’ holidays as memorable as possible.

When Hayley isn’t with us in the mountains during winter, she’s in the vineyards of Bordeaux planning beautiful summer weddings for Chateau Rigaud.

On her days off, you can find Hayley on the slopes, but perhaps not always in the way you would usually expect… She’ll be waving you on from Chez Dany whilst enjoying a glass of chilled rosé in the sunshine!